Permission Matrix

Reading the matrix

● means the feature’s ability includes that staff level. Access additionally requires the centre module, and many actions narrow further by record state (see each feature’s How it works). Features whose access is “any authenticated user” or “as per host screen” are listed without marks.

Platform & Access

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
Staff login
Password reset request
Password update from reset link
Change own password
Idle auto-logout
Centre switching & multi-centre scoping		●
Server-incident banner
Desktop (home dashboard)		●	●				●
Runtime environment & white-label boot
Back-office interface language
In-app help & support chat (Froged)

CRM

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
Customer list & filtering	●	●	●				●	●	●	●
Customer create & edit	●	●	●				●	●	●
Customer deletion with unsubscribe notice	●	●	●
Customer CSV export with column picker	●	●	●
Customer CSV import	●	●
Children CSV import	●	●
AI natural-language customer filter
Save current filters as a segment	●	●	●				●
Segment list, refresh & export	●	●	●				●	●	●	●
Segment builder with automatic tag actions	●	●	●				●
Segment categories	●	●	●				●
User tags (user types)	●	●	●				●		●
Customer receipts tab & ticket-stamp generation	●	●	●				●	●	●
Customer loyalty — raffle tickets	●	●	●				●	●	●
Customer loyalty — cards & stamps	●	●	●				●	●	●
Customer loyalty — rewards	●	●	●				●	●	●
Customer loyalty — coupon exchanges	●	●	●				●	●	●
Customer children (dependants)	●	●	●				●	●	●
Receipt verification queue	●	●	●				●	●	●
Store list, filters & exports	●	●	●	●	●				●
Store create & edit	●	●	●	●					●
Store CSV import	●	●				●
Store labels (store types)	●	●	●				●		●
Customer action log (dormant)

Marketing

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
Activity list & duplication	●	●	●				●		●	●		●
Activity editor (loyalty mechanics, rules & targeting)	●	●	●	●	●		●		●
Activity report & PDF	●	●	●				●		●	●		●
Activity campaigns (programme grouping)	●	●	●	●	●		●		●
Email campaign list, duplication & stop	●	●	●				●		●	●
Email campaign builder (wizard, A-B test, scheduling)	●	●	●				●		●	●
Digital games (lottery)	●	●	●				●		●			●
Fidcard	●	●
Present cards (Fideliza gift cards)
Book appointment	●	●	●				●		●	●

CMS

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
Proposal list & publication workflow	●	●	●		●	●	●		●	●
Proposal editor (content, coupon, push, AI images)	●	●	●		●	●	●		●	●
Push notification list & publishing	●	●	●				●		●	●
Push notification editor (scheduling, geofencing, deep links)	●	●	●				●		●	●
Content categories	●	●
App button manager (MOFs)	●	●	●						●
Multicentre proposals	●	●	●

Intranet

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
Store sales declaration & month closing	●	●	●	●	●	●						●		●
Sales status overview & Yardi export	●	●	●	●
Sales & audit-log CSV download	●	●	●	●										●
Annual sales statement	●	●	●
Intranet communications (threads, confirmations, authorisations)	●	●	●	●	●	●									●
Communication subtypes	●	●	●
Files management	●	●	●	●	●	●
Footfall (flows) & Yardi upload	●	●	●	●								●
SAFT-E - IntelliSales import	●	●	●		●
Utility consumptions	●	●	●		●	●

Analytics

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
Dashboard viewer
CRM dashboard panels (overview, channels, demographic)
Data-quality dashboard

Play Center

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
Play centre stays (check-in - check-out)	●	●	●				●	●	●

Configuration

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
Centre list & export	●	●	●						●
Centre editor (modules, app config, integrations)	●	●	●	●
Staff member list, deletion & restore
Staff member editor (levels, scope, API token)	●	●	●
Channels
Extra attributes	●	●	●
Email template preview & test send
Dashboard configuration
Influence zones	●	●
Server incidents	●	●
Server command runner (CLI)	●
Accessibility statement
Mobile app configuration	●	●	●	●
Customer login methods (Google, Facebook)	●	●	●	●
Third-party integrations & connectors	●	●	●	●
Social wifi & location services	●	●	●	●

Smart Assistant

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
CandelarIA smart assistant	●	●	●						●

Cross-cutting

Feature	root	admin	manager	scmanager	storeManager	commerce	crmmanager	crmoperator	weboperator	content_creator	calibrator	owner	external	sales	services
CSV import engine	●	●
Data export engine (email delivery)	●	●	●			●
Filter & segment builder component
File upload, gallery & image modal
Multi-language content authoring
Realtime updates (Pusher)
Role & module permission layer	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
Error presentation & API error mapping
Product analytics & error monitoring